First Line Managers

When you are looking to review a team leader or someone in their first line management role, you need a 360-degree survey designed specifically for them.

By selecting the 360 Instant, First Line Manager product you can be sure the items presented will reflect the work that they do and the tasks they are involved in.

For us, we see team leaders or people in their first line management role are those likely to:

  • Supervise the operational tasks and performance of their team members;
  • Work within the rules and procedures of the organisation;
  • Possess technical knowledge, skills and understanding of the roles that team members; undertake to allow them to undertake the roles themselves;
  • Allocate resource to ensure that tasks are completed within agreed guidelines;
  • Communicate performance and disciplinary issues to the middle manager;
  • Possess significant first-hand knowledge of customers and their requirements;
  • Ensure that performance expectations are clearly communicated to team members and continuously managed.

The competencies assessed

The 360-degree questionnaire covers the 12 competencies of our Progress International Competency Framework and includes statements (or behavioural indicators) which are relevant for use with team leaders and First Line Managers.

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